Spa Policy and Etiquette

All hotel guests have access to our Spa & Gym facilities from 6am daily. These facilities include our indoor heated pool, fully equipped gymnasium, juice bar, sauna and steam room.

  • Children over the age of 16 are welcome to use the spa facilities
  • Arrival: It is preferable to arrive 1 – 2 hours in advance to make use of the whole facility and for consultation time with your therapists. Late arrivals will have their treatment times reduced accordingly
  • Booking in advance is recommended and may require a deposit or pre-payment
  • Cancellations: 24 hours advance notice is required for cancellations after which 100% of the treatment will be charged
  • Cellular phones are to be turned off on arrival
  • Smoking is prohibited inside the spa
  • Management and staff are not liable for loss or damage of personal property
  • No animals are allowed in the spa
  • Spa attire: on arrival you will be supplied with a personal robe and slippers
    • Please note that Pezula Spa is not a nude facility
    • Hydrotherapy area: please bring a swimsuit and swimming cap so that you can enjoy our hydrotherapy area
    • Formal swimming/bathing attire may be worn - for hygiene reasons
  • Prices are subject to change without prior notice
  • A group booking for over three people requires a 50% deposit in order to secure bookings
  • Medi spa: Botox and fillers to be arranged 48 hrs in advance